GV FAQ – FAQ

I've got a voucher, do I need to book a ticket?
Yes. The code on your Gift Voucher(s) must be used to redeem ticket(s) to the film(s) you'd like to see. A Gift Voucher is not a ticket, and will not grant access to a screening until it has been redeemed for a ticket.

I've got my voucher, how do I book a film?
The process is slightly different, depending on whether you've purchased a Gift Voucher or a Gift Pack. Please read the "Redeeming" sections under Types of Vouchers for detailed information.

The unique code on my Gift Voucher isn't working. What should I do?
If you experience any issues with your Gift Voucher or unique code, please call the Rooftop Cinema Box Office on 03 9654 5394 or email us at hello@rooftopcinema.com.au.
The Rooftop Cinema Box Office is staffed 5.00–9.30pm Tuesday, Wednesday, Thursday, Saturday and Sunday.

I didn't receive my Gift Voucher email. Did it disappear into the void?
When you purchase a Gift Voucher, you will receive an email that contains a unique code. Please check your spam or promotions folders – your email may have been redirected there.

If you can't find your email there, please call the Rooftop Cinema Box Office on 03 9654 5394 or email us at hello@rooftopcinema.com.au. The Rooftop Cinema Box Office is staffed 5.00–9.30pm Tuesday, Wednesday, Thursday, Saturday and Sunday.

I didn't receive my Gift Pack in the mail.
Please allow up to 10 business days from the time of purchase for delivery.

You can check the delivery status of your Gift Pack by tracking the registered package via the link to AusPost website. You will receive an email with tracking number after your Gift Pack is sent from our box office.

If you still haven't received your vouchers after 10 business days, please contact the Rooftop Cinema Box Office on 03 9654 5394. The Rooftop Cinema Box Office is staffed 5.00–9.30pm Tuesday, Wednesday, Thursday, Saturday and Sunday

What if it rains for the session I booked?
If the session you booked with your voucher is rained out we will issue you a new unique code so you can redeem tickets to another session during the season.

Do I have to use my Gift Voucher this season?
No. Rooftop Cinema Gift Vouchers don't expire, any remaining balance on your Gift Voucher can be used in future Rooftop Cinema seasons.  

Rooftop Cinema Gift Vouchers are non-refundable and cannot be exchanged for cash. 

For all other FAQs please see our About page here.